Pricing, Payment & Payment:

Prices included the tax?

All prices are showing in website inclusive of VAT (where applicable) and are correct at the time they are entered on to the system. We reserve the right, however, to change prices at any time without notice to you (except for the purchased/paid items)

Why does an item have different prices?

Hamalstar.com has many points of purchase and each one brands have their own pricing methods. In addition to that, a material or service provider may have a special offer or promotion on their products, accordingly Hamalstar.com gives you the ability to compare different products easily and choose the best deal for you

Do I pay any additional fees to hamalstar.com for online shopping?

Never, you will only charge for the price of the item as it is shown on hamalstar.com along with the delivery costs as detailed in your shopping basket before you check out. If your items have to be delivered outside of the INDIA, then Customs and if any other Duties may charge (as per the applicable law in your destination country). Such kind of duties will be payable to the shipper at the point of delivery.

Will hamalstar.com send me an order confirmation against my purchase?

Yes, an order confirmation will be emailed to your registered email address once the transaction has been completed. A copy of your order confirmation will also be saved to your hamalstar.com account so that you may retrieve the transaction information at any time later. Please call us on +91-484-3193-325 or if you should require any further assistance related to your purchase, send us an email at: info@hamalstar.com

What kind of payment methods can I use?

We are accepting Credit Cards (issued by Visa, MasterCard), most Debit Cards as well as direct bank transfer and Cash on Delivery (COD). COD is accepted for orders that are to be delivered within INDIA.

Accepts commercial credit cards?

No, we do not accept commercial credit cards at this time.

Accepts international credit cards?

Yes, we will accept most international credit cards, but we keep the right to refuse credit cards from certain countries, credit card companies, card issuers and banks.

Is it safe to submit my credit/debit card information on hamalstar.com?

Yes, we are aware of the safety of your personal information and especially your credit/debit card information is very important to you. We have therefore put unbeatable security measures in place to ensure that your credit/debit card and personal information is never at any risk. It is our promise to you to ensure that your personal information is being transmitted and stored in a safe and secure manner. If you save your Credit Card/Debit Cards information on hamalstar.com on your profile as the part of your upcoming transactions, it will be saved on a very secure banking system and not on our hamalstar.com server. Hamalstar.com is dedicated towards providing secure online payment methods to its shoppers. That’s why we've enabled 3-D secure technology, an added level of security for Visa and MasterCard payments, which protects you from the unauthorized use of your credit card.3-D Secure technology consists of the programs Verified by Visa and MasterCard Secure Code.

Can I email my credit card information to hamalstar.com?

Do not email your credit/debit card information to hamalstar.com or to any of its employees. Please note that we will not ask you for your credit/debit card information and that you should be defended of any fraud call or email enquiry that claims to be from hamalstar.com asking for your card or account information.

 

Returns Policy

What is the return policy on hamalstar.com?

If you wish to return/exchange an item with a specific reason (you have received an item is not as pictured or described or in case you have received a damaged or faulty item), first upon send a email to us mentioned with the reason and that must be within 48 hours from the date of delivery of the item. In this regard, we will send a confirmation mail to you for commence the exchange/refund process. Items that are not returned as described below may not be accepted by us for an exchange or refund.

Please see the FAQ 'are there any items that are not returnable' for exclusions. 

If you are unsure, please contact us at: info@hamalstar.com

Any items returned without prior notice in writing will not be accepted.

How long do I have to return a product?

You need to initiate your communication with our customer service team via an email and that within 48 hours from the receipt of delivery.

What is an exchange?

By exchange, we mean returning an item to receive a different color or size of the same item which is of the same value.

Will my exchange or return request ever be denied?

Some items cannot be exchanged/returned. Please see the list of not returnable items detailed in below against FAQ. If the items returned are not in the original condition, we may refuse to honor an exchange or refund. Sometimes we are unable to exchange an item due to unavailability of the stock. In that case you will be refunded for the value of the item

Are there any items that are not returnable?

Yes, the following items are not eligible for return:

Gift cards, Bikini bottoms, briefs and underwear, swimwear, Socks & Stocking, Perishable Products, Personalized products, e.g. T-shirts with names and/or personal pictures, Products made to order, Sealed products where the seal has been broken, Worn, damaged or altered items, purchase against gift voucher.

How do I return my purchase?

If you wish to return an item, please contact us by calling +91-484-3193-325 or by sending an email to info@hamalstar.com so that we assist you with the correct returns procedure. Once you have contacted our customer service team, you will be asked to:

Email a completed Return Request to hamalstar.com Customer Service Team

Package the items safely to avoid damage during transit

Include a printed copy of the following documents inside the package to be returned

Purchase Receipt

Return Request Form, completed with your reason for return

A copy of the return delivery label (in case the label comes unstuck in transit. Stick the return delivery label on the outside of the package

How will I be refunded for my purchase?

Once your items have been returned to us and it has been inspected and approved (usually within 48 hours of receipt), your refund will be processed immediately and credited to your account within 2 to 3 weeks from the date of authorization. Please allow up 21 working days before contacting us if you haven't received your refund. Depending on your bank/credit card company, it may take additional 2-10 business days after processing for the credited amount to show in your account. For credit card or debit card purchases, refunds will be credited to the original credit card or debit card account. If we are unable to process your refund due to an expired credit card, then we will notify you by email and arrange for an alternative account to refund. For Cash on Delivery (COD) purchases, refunds will be managed through hamalstar.com Customer Service Team.

My order was cancelled before it was shipped, so when can I expect to receive a refund?

Refunds for cancelled orders are usually processed within 2 to 3 weeks of your order being cancelled, but please allow up to 21 working days before contacting us if you haven't received your refund. Depending on your bank/credit card company, it may take additional 2-10 business days for the credited amount to show in your account.

What happens if I return an item that included a free gift or was part of a bundle or package?

In order to receive a full refund, you need to return the gift with purchase and/or the bundled/ packaged items.

Is my package insured and do I need to sign for my order?

All deliveries are insured during transit and the courier company will ask for your signature and ID card at the time of delivery.

What should I do if my order arrives damaged?

While we take great care to ensure that your products are packaged safely to protect items from transit damage, we do accept that damage may occur. If you have received a broken item, then please contact Hamalstar’s Customer Service as soon as possible and that within 48 hours of delivery in order to be eligible for a replacement or refund.

What should I do if the wrong item was shipped to me?

If the item that you received is not as ordered, please call us on +91-484-3193-325 or send us an email at info@hamalstar.com as soon as possible and within 48 hours of delivery so that we assist you with the return process.

Do your return delivery labels cover the cost of shipping returns?

If you have received a wrong delivery or the item that you have received is not as pictured or described or in case you have received a damaged or faulty item, the return shipping will be of no charge for you. If you are returning an item for any reason other than the above, then you will need to bear the cost of return shipping.

 

Packaging

Why do you ship the boxed package inside another box?

The original packaging is sometimes not sufficient to protect the items during delivery. To ensure that your items arrive safely, we may choose to place your items inside another box. If you have bought more than one item from us, then these items may also be packaged together in a new box to reduce your delivery costs.

How should I package an item that has to be returned to the hamalstar.com?

To ensure that your item is returned to our store in the best possible condition, please see the below guideline.

Packaging Tips:

Choose the size of the package according to its contents

Under-filled boxes may collapse

Overloaded ones may burst

Packaging should be of a sturdy and tear resistant material

Add cushioning materials (bubble wraps, etc.) where required to stop your package contents from moving or getting damaged.

Check the weight specification of the return delivery label and do not exceed the limit (or you may be asked to pay for additional delivery charges).

Labeling Tips:

Make sure that the address on the return delivery label is clear and legible

Please affix the return delivery label to the top of the package

Ensure that the return delivery label is securely affixed to the package

Please remove all old delivery labels or address labels from the package

Please ensure that the barcode area of the return delivery label is placed on a flat surface

Please include a return address and telephone number (in case the item cannot be delivered)

Before sealing your package, please put an additional printed copy of the return delivery label inside the box. You may also wish to include your contact information, which will help the shipper if the outer delivery label becomes detached in transit.

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