If you wish to return/exchange an item with a specific reason (you have received an item is not as pictured or described or in case you have received a damaged or faulty item), first upon send a email to us mentioned with the reason and that must be within 48 hours from the date of delivery of the item. In this regard, we will send a confirmation mail to you for commence the exchange/refund process. By exchange, we mean returning an item to receive in a different color or size of the same item which is of the same value or not possible with any other item with equal value. Most of the items can be exchanged for the permitted causes and must be returned that they are in their original condition within the original package, with all the tags, labels attached, inclusive of all original spare parts, accessories and documentation such as manuals. Some items cannot be exchanged or returned (Gift cards, Bikini bottoms, briefs and underwear, swimwear, Socks & Stocking, Perishable Products, exclusive or custom made products for you, Personalized products, e.g. T-shirts with names or personal pictures, Products made to your custom order, Sealed products where the seal has been broken, Worn, damaged or altered items, purchase against gift voucher). In cause of an exchange is not possible from our end, in order to receive a full refund (excluding shipping charge collected), you need to return the gift(s) with purchase and/or the bundled/packaged items. If used any discount code (coupon) on that particular purchase, that discount amount will not be refunded. If you have received a wrong delivery or the item that you have received is not as pictured or described or in case you have received a damaged or faulty item, the return shipping will be free of cost for you. If you are returning an item for any reason other than the above, exchange/refund will not be accepted.

In the cause of goods which are made and supplied as per your specification or which have been personalized or exclusively custom made item, you will not have the right to cancel the order. Goods should be returned in their original package to ensure they are sufficiently protected in transit (please refer FAQs for packing tips). Original packing boxes should also be protected as they are considered part of the product, and your return will not be accepted if the box is damaged or out of designer’s tags or without manual enclosed. Items should be returned in new, unused, and with the Hamalstar’s and designer garment’s tags attached. Return goods that are damaged or soiled would not accept and may be sent back to the customer. Goods are classified as faulty if they are received damaged. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same size, subjected to availability. Where possible, we will offer to repair faulty items. Goods return process start within or end later than following time-frames will not be accepted (your notification within 48 hours from the delivery of material and return courier must be reached to us within 30 days).

Once your items have been returned to us and it has been inspected and approved by us (usually within 48 hours of receipt) your refund will be processed immediately and credited to your account within 2 to 3 weeks from the date of authorization. Please allow up to 21 working days before contacting us if you haven't received your refund. Depending on your bank/credit card company, it may take additional 2-7 business days after processing for the credited amount to show in your account. For credit card or debit card purchases, refunds will be credited to the original credit card or debit card account. If we are unable to process your refund due to an expired credit card of you, we will notify you by email and arrange for an alternative account to refund. For Cash on Delivery (COD) purchases, refunds will be managed through hamalstar.com Customer Service Team.